0114 489 5482

Privacy Policy

Last updated: June 2026

Who We Are

This privacy policy applies to Tree Surgeon Sheffield, a tree surgery business operating in Sheffield and the surrounding areas of South Yorkshire and North Derbyshire.

You can contact us at:

What Data We Collect

We collect the following personal data:

  • Contact and enquiry data: your name, phone number, email address and postcode when you submit a contact or quote request form on this website.
  • Usage and analytics data: anonymous information about how visitors use this website, collected via Google Analytics 4 (GA4). This includes pages visited, time on site, device type and approximate location (city level). This data does not identify you personally.

How We Use Your Data

We use the data we collect for the following purposes:

  • To respond to your enquiry or quote request: when you contact us via the website form, we use the information you provide to get in touch with you and arrange a free site visit or answer your question.
  • To improve this website: analytics data helps us understand which pages are useful, where visitors come from, and how the site can be improved. We use this data in aggregate and it is never used to identify individuals.
  • We never sell, rent or share your personal data with third parties for their own marketing or commercial purposes.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate interest: responding to enquiries and quote requests you have submitted to us.
  • Consent: for analytics cookies placed on your device via Google Analytics. You can withdraw consent at any time by adjusting your browser settings to block or clear cookies.

Data Retention

  • Enquiry and contact data is retained for up to 12 months from the date of your enquiry, after which it is securely deleted. If you become a customer, records relating to completed work may be kept for longer for accounting and legal purposes.
  • Analytics data is retained in accordance with Google's data retention settings, which we have configured to the minimum available period. We do not export or retain analytics data independently.

Third Parties

We use the following third-party services that may process your data on our behalf:

  • Netlify: our website is hosted on Netlify and contact form submissions are processed via Netlify Forms. Netlify is GDPR compliant and processes data within the EU/UK. See Netlify's privacy information.
  • Google Analytics (GA4): we use Google Analytics to collect anonymous usage data. Google is GDPR compliant. See Google's privacy policy.

We do not use any advertising networks, remarketing services or social media tracking pixels.

Your Rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct inaccurate data we hold about you.
  • Right to erasure: you can ask us to delete your personal data where we no longer have a lawful basis to hold it.
  • Right to object: you can object to us processing your data on the basis of legitimate interest.

To exercise any of these rights, email us at info@treesurgeonsheffield.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses cookies solely for Google Analytics 4 (GA4) purposes. These are analytics cookies that help us understand how visitors interact with the site. We do not use advertising cookies, remarketing cookies or any third-party tracking cookies.

You can control cookies through your browser settings. Disabling cookies will not prevent you from using this website, but may affect analytics functionality.

Contact for Privacy Matters

If you have any questions about this privacy policy or how we handle your data, please contact us at info@treesurgeonsheffield.com or call us on 0114 489 5482.