Terms & Conditions

Last updated: June 2026

These terms and conditions govern the provision of tree surgery services by Tree Surgeon Sheffield ("we", "us", "our") to customers ("you", "the customer"). By accepting a written quotation from us you agree to these terms.

1. Quotations

All quotations are provided free of charge following a site visit. Quotations are valid for 30 days from the date of issue. Work will not commence until the quotation has been accepted in writing by the customer - this includes acceptance by email. Verbal acceptance is not sufficient to form a contract. We reserve the right to withdraw or revise a quotation if site conditions change materially between the quotation visit and the proposed start date.

2. Scope of Work

Work carried out will be limited to the operations described in the agreed written quotation. Any additional work identified during the job that was not included in the original quotation will require a separate written agreement and may be priced and agreed on the day, or scheduled as a follow-up visit. We will not carry out additional work without your agreement.

3. Access

You are responsible for ensuring that safe and adequate access to the site is available as described at the time of the quotation visit. If access on the day of work is materially different from what was described - for example, a gate that cannot be opened for equipment, parked vehicles blocking access, or structures that prevent machinery reaching the tree - additional charges may apply to cover extra time, equipment or alternative methods required. We will inform you of any such charges before proceeding.

4. Cancellation

We require at least 48 hours' notice if you wish to cancel or reschedule a booked appointment. Cancellations made with less than 48 hours' notice may incur a call-out charge to cover the cost of time and travel already committed. Emergency cancellations due to genuine unforeseen circumstances will be considered on a case-by-case basis at our discretion.

5. Insurance

We carry full public liability insurance to £5 million and employer liability insurance. Certificates are available on request. Our insurance covers damage to your property caused by our negligence during the course of the agreed work. Customers are advised to take reasonable precautions to protect third-party property adjacent to the work area where possible. We are not liable for pre-existing structural weaknesses in trees or property that were not identified or disclosed at the time of quotation.

6. Tree Preservation Orders and Planning Consents

It is the customer's legal responsibility to obtain any necessary consents before tree work begins. This includes consent from the local planning authority for work on trees protected by a Tree Preservation Order (TPO), and notification requirements for trees in Conservation Areas. We will advise you if we identify potential planning restrictions during the quotation visit, but we cannot be held liable if a customer fails to obtain the required consent before instructing us to proceed. We will not carry out work on any tree where we have reasonable grounds to believe consent is required and has not been obtained.

7. Payment

Payment is due in full on completion of the work unless otherwise agreed in writing prior to the start of the job. We accept bank transfer and cash. For larger contracts, staged payments may be agreed in advance and set out in the quotation. Late payment may incur interest at a rate of 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. We reserve the right to pursue unpaid invoices through the courts.

8. Waste and Arisings

All timber, brash, woodchip and other arisings will be removed from the site as standard unless otherwise stated in the quotation. For exceptionally large jobs involving very substantial volumes of timber, the quotation may specify that the customer is responsible for arranging a skip or other means of disposal, and this will be clearly stated at quotation stage. We hold the relevant waste carrier registration for our operations.

9. Liability Limitation

Our total liability to you in respect of any claim arising from the provision of services under these terms shall not exceed the total value of the contract under which the claim arises. We are not liable for indirect or consequential losses, loss of profit, or loss of use of your property. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

10. Disputes

In the event of a dispute, we ask that you contact us in the first instance so that we can attempt to resolve the matter amicably. Most issues can be resolved quickly with direct communication. If a dispute cannot be resolved, it will be subject to the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any contract formed by acceptance of a quotation from us is also governed by the laws of England and Wales.

Contact

If you have any questions about these terms please contact us at info@treesurgeonsheffield.com or call 0114 489 5482.